At gloostone.shop, we want you to be satisfied with every purchase. If you are not completely satisfied with the product you received, you can apply for a return or refund according to the following policy:
I. Return Timeframe
You can apply for a return within 30 days of receiving your order. Orders received after 30 days will no longer be eligible for returns.
II. Return Conditions
To ensure a smooth return process, the product must meet the following basic conditions:
The product is not severely used or damaged.
The original packaging and basic integrity are maintained.
Related accessories or attachments (if applicable) are included.
III. Refund Instructions
After receiving and reviewing the returned product, we will process the refund as soon as possible:
Refund Arrival Time: Processing completed within 3 days (the exact arrival time may vary slightly depending on the payment method).
IV. Return Process
Contact customer service to submit a return request.
Obtain return confirmation and address.
Return the product as instructed.
We will arrange the refund after review.
V. Shipping Costs
For returns not due to quality issues, the user may bear the relevant shipping costs; for returns due to product issues, we will bear the corresponding costs.
(Due to continuous losses, the merchant has decided to clear out its inventory at a loss)